Last Updated September 22, 2026

This Privacy Policy explains how Lorene’s Luxury Candles collects, uses, discloses, and protects personal information when you visit https://lorenesluxurycandles.com/, contact us, subscribe to marketing, or place an order.

Scope

This policy applies to information collected through our website, online store, customer service communications, newsletter forms, and related services. It does not apply to third-party websites or services that operate under their own privacy policies.

Information We Collect

Information you provide may include your name, billing and shipping address, email address, telephone number, order details, account credentials, product preferences, customization requests, messages, reviews, and other information you choose to submit.

Payment information is processed by the payment provider offered at checkout. We generally receive transaction details such as payment status and a limited payment identifier, but we do not intend to store full payment-card numbers on our own systems.

When you use the site, we and our service providers may automatically collect your IP address, browser and device information, approximate location derived from your IP address, referral source, pages viewed, links clicked, cart and checkout activity, timestamps, cookie identifiers, and similar usage information.

We may also receive information from payment processors, shipping providers, fraud-prevention services, analytics and advertising partners, social platforms, and other providers that support the store.

How We Use Information

• Process, fulfill, ship, and support orders
• Respond to questions, return requests, and customization inquiries
• Operate, secure, troubleshoot, and improve the website and store
• Detect fraud, abuse, security incidents, and prohibited activity
• Send transactional messages about orders and customer-service requests
• Send promotional email when you have subscribed or when otherwise permitted by law
• Measure site performance and advertising effectiveness
• Comply with legal, tax, accounting, and regulatory obligations

Cookies Analytics and Advertising

The site uses cookies and similar technologies needed for functions such as the cart, checkout, preferences, security, and site performance. We may also use analytics and advertising technologies to understand visits, measure conversions, and present or evaluate advertising.

The website currently uses Reddit and Snapchat advertising or conversion technologies. These providers may receive device, browser, IP-address, page-view, and shopping-event information as permitted by their terms and your privacy choices. Their use of information is governed by their own privacy policies.

You can control many cookies through your browser settings. Blocking necessary cookies may prevent the cart, checkout, or other store features from working correctly. Where required by law, we will request consent before using nonessential cookies.

How We Disclose Information

We may disclose personal information to vendors that perform services for us, including website hosting, WooCommerce store operations, payment processing, order fulfillment, shipping, email delivery, customer support, security, analytics, advertising, professional advice, and legal compliance.

We may also disclose information when required by law; to protect our rights, customers, or the public; to investigate fraud or security events; or as part of a merger, financing, sale, reorganization, or transfer of all or part of the business.

We do not sell personal information for money. Some privacy laws may define certain advertising-related disclosures as a sale, sharing, or targeted advertising. Where those laws apply, you may request to opt out using the contact method below.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order support, warranties, returns, tax and accounting records, dispute resolution, fraud prevention, and legal compliance. Retention periods vary by the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, storage system, or transmission method is completely secure, and we cannot guarantee absolute security.

Your Choices

• Email marketing: use the unsubscribe link in a promotional email or contact us
• Cookies: adjust your browser controls and any cookie controls offered on the site
• Account information: update your account where available or contact us
• Privacy requests: ask to access, correct, delete, or receive a copy of information, subject to applicable law
• Targeted advertising: request to opt out of advertising-related sharing where applicable

We may need to verify your identity before completing a privacy request. We will not unlawfully discriminate against you for exercising an applicable privacy right. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification.

United States State Privacy Rights

Residents of certain U.S. states may have rights to know or access personal information, correct inaccuracies, request deletion, obtain a portable copy, and opt out of certain sales, sharing, profiling, or targeted advertising. These rights and our obligations depend on the law and whether it applies to our business.

To submit a request, email luxurycandledesigns@gmail.com with the subject line Privacy Request. Describe the right you wish to exercise and provide enough information for us to locate and verify the relevant records.

Children

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

International Visitors

If you access the site from outside the United States, your information may be processed in the United States and other locations where our service providers operate. Applicable law may give you additional rights regarding international transfers and processing.

Third Party Links

The site may link to third-party websites, social platforms, or services. We are not responsible for their privacy, security, or content. Review the privacy policy of any third party before providing information.

Changes to This Policy

We may update this policy as our services, technologies, or legal obligations change. The revised version will be posted on this page with a new Last Updated date. Material changes may also be communicated by another reasonable method when required.

Contact Us

For privacy questions or requests, contact Lorene’s Luxury Candles at luxurycandledesigns@gmail.com. Website: https://lorenesluxurycandles.com/