FAQs
How long do Lorene's Luxury Candles typically burn?
Provide the approximate burn time for each candle based on its size and wax quantity, along with recommended burning practices.
What type of wax is used in Lorene's Luxury Candles?
Explain the type and quality of wax used to create the handmade sculptural candles and why it is selected.
How should I properly care for and burn my sculptural candle?
Provide clear candle-care instructions, including wick trimming, recommended burn times, and safe placement.
Are Lorene's Luxury Candles safe to use around pets and children?
Explain recommended safety precautions and advise customers to keep burning candles away from children, pets, and flammable materials.
Can I customize a candle for a special occasion or event?
Explain whether customers can request personalized designs, colors, scents, quantities, or other custom options.
Do you offer custom orders, wedding favors, or corporate gifts?
Provide information about bulk orders and special-event or corporate gifting opportunities.
How long does it take to process and ship my candle order?
Clearly explain the expected processing time for handmade products, shipping methods, and estimated delivery times.
Do you offer international shipping?
Explain which countries are currently eligible for shipping and provide information about international delivery costs and estimated delivery times.
What is your return and exchange policy?
Clearly explain the return window, eligible product conditions, exchange/refund process, return shipping responsibility, and any exclusions for custom orders.
How can I place an order or get help with my candle selection?
Explain the ordering process and provide customers with a clear way to contact Lorene’s Luxury Candles for product, order, or customization assistance.