Last Updated September 22, 2026

This Shipping Policy explains how Lorene’s Luxury Candles processes and delivers orders. Because each candle is handcrafted and carefully packed, processing time is separate from carrier transit time.

Order Processing

In-stock orders are normally prepared within 3 to 7 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

Handmade production, product launches, promotions, or unusually high order volume may extend processing time. If a material delay affects your order, we will contact you using the information provided at checkout.

Custom Preorder and Made to Order Items

Custom, personalized, preorder, and made-to-order products may require additional production time. The product page, quote, or order confirmation will provide the applicable estimate. If your order contains products with different lead times, the order may ship together when all items are ready unless we agree otherwise.

Shipping Destinations

We ship to U.S. delivery addresses that the checkout accepts. We do not currently promise international shipping unless an international destination and shipping option are specifically offered at checkout. We may be unable to deliver to certain P.O. boxes, military addresses, remote locations, or carrier-restricted destinations.

Shipping Rates and Methods

Available shipping methods, estimated transit times, and charges are displayed at checkout based on the destination, package, and carrier availability. Any free-shipping offer will appear at checkout and is subject to the terms of that offer.

We may select a comparable carrier or service when necessary to deliver the order safely and within a similar service level.

Delivery Estimates

Standard U.S. delivery generally takes 3 to 8 business days after the order ships. Expedited estimates, when offered, will appear at checkout. Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier congestion, natural disasters, service interruptions, and other events outside our control may cause delays.

If we cannot ship within the time stated for your order, we will provide any notice, cancellation option, or refund required by applicable law.

Tracking

When tracking is available, we will send it to the email address associated with the order. Tracking may take up to 48 hours to update after the carrier receives the package.

Address Accuracy and Changes

You are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee a change after production or fulfillment begins. Additional charges may apply if a package must be redirected or reshipped because of an incorrect, incomplete, or undeliverable address.

Hot Weather and Temperature Sensitive Products

Soy-wax candles can soften or melt when exposed to high temperatures. Retrieve delivered packages promptly and do not leave them in a hot mailbox, vehicle, or outdoor area. To protect product quality, we may adjust a ship date or use additional packaging during extreme weather. Temperature-related claims will be reviewed using the delivery timing, photographs, and other order details.

Lost Stolen or Marked Delivered Packages

If tracking shows a delay, contact the carrier first and then contact us if assistance is needed. If tracking shows delivered but you cannot find the package, check the delivery area, household members, neighbors, and any building office before contacting us.

We will make a reasonable effort to assist with a carrier inquiry. We are not responsible for theft or loss after confirmed delivery to the address provided, except where applicable law requires otherwise.

Damaged or Incorrect Orders

Inspect your order promptly. If an item is damaged in transit, defective, or incorrect, email luxurycandledesigns@gmail.com within 48 hours of delivery. Include the order number and clear photographs of the item, all packaging, the shipping box, and the shipping label. Keep the product and packaging until we provide instructions.

After review, we may offer a replacement, store credit, refund, carrier claim, or another appropriate resolution. Do not discard or return an item before receiving instructions.

Refused and Returned Packages

If a package is refused, unclaimed, or returned because the address was incorrect or incomplete, we may deduct original shipping, return-to-sender fees, and any reshipping cost from the available refund, to the extent permitted by law. Custom, used, damaged, or otherwise nonreturnable items remain subject to the Return Policy.

Contact Us

For shipping questions, contact Lorene’s Luxury Candles at luxurycandledesigns@gmail.com. Include your order number whenever possible.